Choosing a career path is one of the most crucial decisions in life.
And it’s not always easy!
Because too many factors come into play when picking a career path. For instance, what’s your passion, what are you good at, and what income level are you targeting?
So, with so many career choices to pick from, is consumer services a good career path for you? And again, the answer varies depending on the angle you look at it.
Let’s dive in and see if the consumer services sector makes a good career path…
Consumer Services: a good career path?
In short: Yes, consumer services is a good career path to pursue.
Consumer services is a broad field that includes a wide range of industries and job opportunities. It can be a good career path for those with strong communication and interpersonal skills, as well as the ability to adapt to changing situations and technologies. It also offers diverse job opportunities and the potential for growth and advancement.
According to the U.S. Bureau of Labor Statistics (BLS), there were over 2.9 million jobs in the field as of 2020. (source)
However, as with any career path, you have to research the specific industry and job you’re interested in to ensure it’s a good fit for your skills and interests.
Why is consumer services a good career path?
The followings are the factors that make this an ideal career path:
- Variety of work settings: Consumer services jobs are available in a variety of settings, from call centers and retail stores to online customer service and healthcare facilities. This allows individuals to choose a work environment that suits their preferences and skills.
- Booming industry: This is a rapidly growing industry, driven by the increasing demand for goods and services and the growing importance of customer experience.
- Immediate impact on lives: These jobs are front-line positions that often involve immediate and direct impact on customer’s lives. The ability to make a difference in someone’s day, week, or even life can be a highly motivating factor for individuals in this field.
- Entry-level friendly industry: Consumer services jobs are often entry-level positions, which means that they are a great option for people who are just starting their careers or who don’t have a lot of experience.
- Career progression opportunities: This sector jobs offer opportunities for growth and advancement, whether it be moving from a representative to a specialist, team lead, manager, or director.
Now, we can’t just not talk about the cons of the job and move ahead. Let’s take a look…
Cons of consumer services jobs
While the career in consumer services can be rewarding, it also has its downsides.
- Emotional toll: Dealing with difficult customers and handling complaints can take an emotional toll on employees.
- Long working hours: Consumers expect around-the-clock service, which means that many consumer service professionals work evenings, weekends, and holidays.
- Limited job security: Due to the competitive nature of the industry, many consumer service jobs are vulnerable to outsourcing and automation, which can result in job loss.
Top skills required for the job
Here are some top skills that are commonly required for consumer services jobs:
- Emotional intelligence
- Customer-focused attitude
- Technical skills
- Problem-solving skills
- Interpersonal skills
Best paying jobs in consumer services sector
Like any other job out there, the satisfactory level might depend on the type of consumer services job you choose. Here are some of the best-paying jobs in consumer services you can consider:
|Job Role||Average Salary|
|Vice President of Customer Service||$235,940 per year (*)|
|Relationship Manager (Business Banking)||$108,854 per year (*)|
|Flight Attendant||$82,426 per year (*)|
Keep in mind that the salary range can vary widely depending on the location, the size of the company, the specific role and responsibilities. And also, these are high-paying jobs that usually require a significant amount of experience and expertise.
Average annual salary of consumer services jobs
The average annual salary for consumer services jobs varies greatly depending on the role and industry.
Some common consumer services jobs include customer service representatives, call center representatives, and technical support engineers, which have median salaries ranging from $30,000 to $65,000 per year in the United States. More senior positions such as customer success directors, relationship managers, and patient care coordinators can earn salaries upwards of $85,000 or more per year. — (source)
Companies like Amazon.com, Inc., American Airlines, Hartford HealthCare and many more have multiple positions with some awesome remuneration.
Explore other interesting career paths:
- Is Capital Goods a Good Career Path?
- Is Public Utilities a Good Career Path?
- Is Energy a Good Career Path?
Whether or not consumer services is a good career path depends on your individual skills, interests, and goals. But as a broad field that encompasses many different industries and job opportunities, the path offers diverse options for those with Emotional intelligence and Customer-focused attitude skills.
Additionally, it can provide job stability, career progression, and the potential for growth and advancement. However, always keep in mind that consumer services jobs can also have some cons like Emotional toll, Long working hours, and Limited job security as compared to other fields like Capital Goods, Public Utilities, and Energy.
Ultimately, it is important to do your research and carefully consider your own strengths and interests before pushing a career in consumer services.
- “Top 15 Consumer Service Representative Skills.” 2020. Zippia. October 1. https://www.zippia.com/consumer-service-representative-jobs/skills/.
- “Consumer Service.” n.d. Wikipedia. https://en.wikipedia.org/wiki/Consumer_service.
- “Consumer Services Sector: Industries and Performance — India — TradingView — India.” TradingView, https://in.tradingview.com/markets/stocks-india/sectorandindustry-sector/consumer-services/industries/. Accessed 5 Oct. 2023.