Client vs. Customer: What’s the Difference?
The main difference between a client and a customer is that clients are served over an extended period whereas a customer can be served within a short period.
Before we move to more differences, let’s first understand Client and Customer:
- Client: A client typically refers to an individual or an organization that maintains a professional relationship with a service provider over time.
- Customer: A customer is someone who purchases goods or services from a business for a one-time transaction.
Now, let’s get to Client vs Customer:
Major differences between Client and Customer
| Client | Customer |
|---|---|
| Clients expect a more personalized approach with a high level of interaction and communication. | Customers expect a professional interaction involving the purchase of goods, services or products. |
| Clients require a higher degree of trust in the business to provide advisory services and strategic direction. | Customers demand consistency and quality in the goods or services provided. |
| Clients foster a long-term relationship with a business. | Customer relationship usually ends after the completion of the transaction. |
| Clients typically require higher levels of customization in products or services. | Customers tend to buy pre-packaged goods or services. |
| Clients expect regular interactions and consultation with the service provider. | Customers require minimal interaction after the transaction is complete. |
So, these are the main differences between the entities.
Also see:
- Business Administration vs. Business Management
- Facebook Page vs. Facebook Group
- Revising vs. Editing
You can see other “differences between…” posts by clicking here.
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